The University of Toledo Medical Center Toledo, OH, USA
Aug 17, 2018Full time
Director of Cardiovascular Services #39298 Position Summary : The Director of Cardiovascular Services is responsible for directing, leading and managing The University of Toledo Medical Center (UTMC) Heart and Vascular Center in a manner which promotes The University of Toledo Medical Center Mission, Vision and Values of Teamwork, Quality and Service to provide world-class service and to improve the human condition. The director e nsures delivery of safe, quality healthcare services with high patient satisfaction for the patient population served; as well as m anages resources both human and other within cost center(s) resulting in staff satisfaction and within budget. Summary of Principle Duties & Responsibilities: Leadership 1. Department has defined scope of service; annual goals and objectives are integrated with organizational strategies and goals; measures outcomes. 2. Models UTMC's Values in action for other managers and staff. 3. Actively supports UTMC's commitment to diversity within the department. 4. Promotes philosophy and mission of shared governance and fosters independent decision-making. 5. Promptly and thoroughly addresses issues. 6. Supervises, develops, implements, and evaluates systems and practices which facilitate smooth workflow and quality patient care. 7. Establishes and maintains a visible and accessible leadership role in the clinical setting. 8. Demonstrates competency in the care of the patient in all stages of the life cycle: infants, children, adolescents, adults, and geriatrics. Communication 1. Communicates UTMC's mission, vision, values, and strategic plan to staff. 2. Communicates regularly with Vice President of Clinical Services and Section Chief of Cardiology regarding all pertinent departmental functions, opportunities and challenges. 3. Facilitates the process of shared governance through information sharing, role models concepts of consensus building, open communication and conflict resolution. 4. Conducts and documents monthly staff meetings. 5. Establishes relationships and networks across a broad range of people and groups. 6. Protects privacy and confidentiality, avoids unnecessary communication about others. 7. Shares information, observations and conclusions clearly and promptly. 8. Establishes effective collaborative relationship with physicians and other members of the health care team 9. Ensures shared governance information is communicated effectively to all staff members. Managing Operations/Fiscal Responsibility 1. Plans department's budget, capital and space needs. Develops and carries out plans to correct unfavorable variances. 2. Manages the department in a professional manner and deals effectively with the expected and unexpected issues. 3. Annual goals are met. 4. Conforms to safety and regulatory requirements: training, testing, etc. 5. Develops processes to ensure that competence of all staff is assessed, maintained and improved. Maintains a formal orientation process and provides opportunities for ongoing training and continuing education for staff. 6. Develops and implements policies and procedures that guide and support provision of services. 7. Recommends a sufficient number of qualified and competent staff to provide services. . Monitors and analyzes skill-mix and patient/staff ratios; makes revisions as necessary to promote quality and cost-effective patient care. 8. Participates in selection of sources for needed services that are not provided by the department or organization. 9. Partners with support services to assure that patient care is provided in an environment that is clean, neat, and hazard-free. 10. Initiates a coaching and development plan to promote the professional growth of staff. 11. Assures the effectiveness of the unit-based shared decision-making model through assessing individual staff members' development and skills, assuring appropriate plans for skill development are in place, and evaluating outcomes against identified goals. 12. Ensures schedules facilitate participation of shared governance team members in regular and task force meetings. 13. Assures effective systems of staff development are in place including new employee orientation to unit based shared governance activities. 14. Leads development and implementation of processes to evaluate various disease management programs. Customer Service 1. Tracks and trends customer service data to determine where improvements are needed. Develops action plans and monitors results. 2. Inspires employees to provide outstanding customer service. 3. Empowers employees to resolve customer service issues. 4. Identifies training needs related to customer service and provides appropriate training. 5. Develops mechanisms to proactively identify customer service issues that include making regular customer service rounds in patient care areas. 6. Resolves quality of care issues with appropriate medical directors, service chiefs, and other hospital leaders. 7. Serves as an ambassador of UTMC in the community; demonstrates our organization's values, services and mission. 8. Adheres to UTMC service values. Performance Improvement 1. Department has an annual Performance Improvement Plan, staff members participate in its development and implementation through the unit based shared governance process. 2. Continuously assesses and improves performance; data gathering and analysis is the basis for decision-making. Multi-disciplinary efforts are frequently used. 3. Performance appraisals (probationary and annual) are properly conducted on time for all staff, including contract. 4. Staff is trained in Performance Improvement methods and involved in efforts to improve processes across department lines as evidenced through shared governance activities. 5. Unit based shared governance councils will effectively collaborate with other departments and medical center wide shared governance councils for process improvement. 6. In identifying processes to improve, recognizes where improvement would result in the most significant gain. 7. Identifies and analyzes alternatives that best achieve the desired results, considers all relevant information including the impact on others. 8. Develops, implements, and promotes strategies for quality patient care in a collaborative patient care environment. Patient Safety 1. Adheres to hospital policies and procedures as well as addresses patient safety, performance improvement, and quality of care issues. 2. Knowledgeable about patient safety and quality of care issues. Able to recognize safety issues in the department and handles incidents per institutional and/or departmental policies and procedures. If safety issues were identified; all issues were handled timely and appropriately.